Last updated: 6th January 2026
Thank you for shopping at kritok.com. We value our customers and strive to provide high quality products and reliable service. Please read this policy carefully before making a purchase.
Returns Eligibility
We accept returns and replacements only if the product you received is damaged or broken at the time of delivery.
Returns will not be accepted for the following reasons:
• Change of mind
• Incorrect product ordered by the customer
• Color or size preference issues
• Normal wear and tear
• Damage caused after delivery
• Products used, altered, or tampered with
Timeframe for Reporting Damage
If you receive a damaged or broken product, you must notify us within 48 hours of delivery.
Requests submitted after this period may not be eligible for return or refund.
Proof of Damage
To process your return request, we may require:
• Clear photos or videos of the damaged product
• Photos of the original packaging
• Order number or invoice
Failure to provide sufficient proof may result in rejection of the return request.
Return Approval Process
All return requests are subject to review and approval by our team.
Once approved, we will inform you of the next steps, including return instructions if applicable.
Unauthorized returns sent without approval may not be accepted.
Refund or Replacement
After verification of the damage, we will offer one of the following options at our discretion:
• Replacement of the same product
• Refund of the product value
Refunds, if approved, will be processed using the original payment method or another suitable method.
B2B Orders
For business to business orders, the same damaged or broken product policy applies.
Due to the nature of bulk and wholesale purchases, no returns or refunds will be accepted for reasons other than confirmed damage or breakage.
Shipping Costs
• Return shipping costs for approved damaged products may be covered by us or adjusted based on the situation
• Original shipping charges are non refundable unless the return is due to confirmed damage
Non Returnable Items
Certain items may be non returnable due to hygiene or safety reasons unless they arrive damaged or broken. These will be clearly mentioned on the product page where applicable.
Cancellation Policy
Orders can only be cancelled before shipment. Once an order has been shipped, it cannot be cancelled.
Contact Us
If you believe your product arrived damaged or broken, please contact us immediately.
Please include your order number and proof of damage when contacting us.
Policy Updates
kritok.com reserves the right to update or modify this policy at any time without prior notice. Changes will be effective once posted on this page.
